When the order status is "Pending Payment" or "Pending Shipment", you can try to modify it yourself or contact customer service for assistance. Once an order enters the "Shipped" status, it cannot be modified.

When your order is in the "Pending Shipment" status, you can click "Cancel Order" in "My Orders" and select the reason. If the goods have been dispatched, they cannot be cancelled. You can apply for a return after receiving the goods.

The system cannot merge or split your order after placing it. If you have multiple orders, we will do our best to arrange for them to be dispatched together, but they may be sent separately due to different warehouses.

Please find the corresponding order in "My Orders", select "Apply for After-sales Service", and then fill in the reason according to your reasons and submit it. The service team will handle it within one working day.

Different products have different return and exchange periods. For more details, please consult the brand customer service on the contact page.

Please leave your order number and mention which item was broken or missing to the service team. We will provide you with a right solution within 24 hours.

Sorry we do not recommend that you connect to natural gas because it does not provide enough heat. We recommend connecting to propane.

Yes, currently the barbecue grill could only be connected to portable gas canisters. Our store also sells the 20 lb to 1 lb converter for grills.

Please leave your order number and provide a short video/pictures describing the product issue to the service team. We will provide you with a right solution within 24 hours.

We only ship to the United States.

It depends on where you are. Normally it will take 3-7 businessdays to arrive. Holidays, bad weather or other emergencies may cause delay.

There may be a delay at the transfer center or in their system. Please contact the courier first. If it’s not resolved, reach out to us anytime and we’ll help.

Your order may contain items from different warehouses or the items are too large in size and need to be dispatched separately. No additional shipping fees will be charged for separate shipments.

You can contact customer service to try making modifications before shipment. After shipment, the address cannot be changed. We cannot specify an exact delivery time, but you can negotiate with the Courier when he contacts you.

Please first check the appearance of the package. If you find any damage or missing items inside after signing for the package, please contact customer service within 24 hours. We will handle it for you within 1 working day.

If you find any problem with the product, please take photos immediately and contact customer service. We will verify with the delivery service and assist you in handling it.

You can contact us through our contact page! We will be happy to assist you.